Programs

“You Go Girl!”
A Woman’s Guide to Being an Assertive Communicator in the Ever-Changing World
Assertive Communication: In this program you will be given the specific how-to’s on topics including: how to develop your self-esteem & improve & enhance your self-image, and how to better manage your inner emotions & stress. Because what we think & feel on the inside manifests itself and comes out in our external behaviors & actions Joy also provides strategies on assertively standing up for yourself in conversations. You’ll be doing things you only dreamed of before attending!!

“We Recruited a Dream . . But the Nightmare Comes to
Work Daily!”
How to Recruit Winning Candidates for Your Company
Personnel Recruitment: Every Human Resources/hiring manager can relate to hiring what you think is “a dream candidate” for your open position . . only to have the nightmare emerge quickly. This essential program for Human Resources and anyone with applicant screening/hiring responsibilities will help you with finding the best of the available talent for your positions. Time & $$-saving information for where to post jobs and find talent, what interview questions are legal and illegal, and how to handle corrective action/terminating employees will be provided in this must-attend program!

“Retaining Super Stars for Super Teams”
Lowering Employee Turn-over and Its Expensive Expenses
Personnel Supervision/Management: A bunch of Super Stars makes a Super Team. In this program strategies will be given for keeping employees motivated and performing at their personal peak! Effective communication models will be covered for how to delegate, give feedback on performance, manage the difficult employee and handle conflicts internally to the team.

“The Platinum Rule of Customer Service”
How to Keep Your Customers Coming Back Again and Again
Customer Service & Retention: The companies that will survive know it is exponentially more costly for you to continue to advertise for new customers than it is to invest in teaching & rewarding your team to deliver exceptional customer service. In this informative workshop you’ll learn about making great first impressions, what customers most want you to save them, strategies for handling the most common classic “difficult customers,” and how to communicate effectively with your customers (Yes, even when you have to say “No!” to them you can still keep them’!).

“You Only Get One Chance . . . ”
How to Become the Chief Executive Officer of First Impressions
First Impressions: If you have an organization that has a front desk, reception area, or lobby, make this workshop an essential for any employee who could potentially work up there! They make that first contact with your new and loyal repeat customers. Learn how to excel at leveraging your communication to make a great first impression even in challenging situations, how to prioritize tasks, how to use time effectively at the front desk in spite of constant interruptions, and some very valuable safety information for your organization!